Privacy notice

This notice covers this website and the enquiries it receives. It is written to be read, not to be survived, so if anything here is unclear please say so and we will fix the wording.

Who is responsible

The data controller is JTB Orthopaedics Ltd, registered in England and Wales, company number 16683156, registered office 83 Shaftesbury Avenue, Bristol, BS6 5LU. The company is the private practice of Mr James Berwin, consultant orthopaedic hip and knee surgeon (GMC 7138522).

For anything in this notice, contact Lucie Connock, Mr Berwin's private secretary, on 01225 696697 or at appointments@bathhipandkneeclinic.co.uk.

What we collect, and why

Only what you type into the enquiry form, and only so that Lucie can reply to you.

Your name, telephone number and email address

So Lucie can get back to you. She telephones every enquirer, which is why the number matters.

What would help you most right now

A single choice — a first appointment, a second opinion, or a conversation before you decide. It tells Lucie what to prepare before she calls.

Anything you write in the message box

Optional, and yours to leave blank. If you describe a symptom or a previous operation, that is health information and is treated as such.

The form does not ask about your pain, your diagnosis or your medical history, and you do not need to give any of it to make an appointment. Nothing on this site asks for a date of birth, an NHS number, an address or an insurance policy number.

Where it goes

Your enquiry is turned into an email and delivered to the practice mailbox that Lucie works. Nothing is stored on this website and nothing is written to a database. There is no copy of your enquiry anywhere except that mailbox.

Two companies handle it in passing, and neither keeps it as their own:

• Cloudflare hosts this website and runs the code that turns your form into an email.
• Brevo, a French company, sends that email. It is the postal service, not a recipient.

The mailbox itself is Google Workspace, on Google's United Kingdom region. Your details are not sold, not shared with anyone else, not used for marketing, and not passed to your insurer or anyone else without your say-so.

The legal basis

Under Article 6 of the UK GDPR, we rely on steps taken at your request before entering into a contract — you have asked about an appointment — and, where that does not fit, our legitimate interest in answering people who contact the practice.

Where your enquiry contains health information, Article 9 also applies. We rely on Article 9(2)(h): the provision of health care by a professional bound by a duty of professional secrecy, with the corresponding condition in Schedule 1, Part 1 of the Data Protection Act 2018. Mr Berwin is GMC-registered and Lucie works under his responsibility. This is why there is no consent tickbox on the form: consent is not the basis being relied on, and a tickbox would misdescribe what is happening.

How long it is kept

We have not set a fixed deletion period yet. Enquiry emails are kept in the practice mailbox for as long as they may be needed in connection with your care and the practice's records. We would rather tell you that plainly than quote a retention period we are not yet applying.

This is being reviewed, and when a period is set it will be stated here. In the meantime you can ask us to delete your enquiry at any time and we will.

Your rights

You can ask us to:

• give you a copy of what we hold about you;
• correct anything that is wrong;
• delete it;
• restrict what we do with it, or object to it;
• send it to you, or to someone else, in a portable form.

Ask Lucie and she will deal with it. There is no charge, and we will respond within one month. Note that where information forms part of your clinical record, some of these rights are qualified — we will explain if that applies to you rather than simply refusing.

If you are unhappy

Please tell us first, so we can put it right. You also have the right to complain to the Information Commissioner's Office, the UK's data protection regulator, at ico.org.uk/make-a-complaint or on 0303 123 1113.

This website

This site sets no cookies and carries no advertising or tracking scripts. There is nothing to consent to, which is why you have not been shown a banner. The detail is on the cookies page.

The information on this site about conditions and treatments is general, and is not advice about your own hip or knee — see the medical disclaimer.

Changes

If this notice changes, the date at the top of the page changes with it.

Talk to Lucie

Questions about any of this, or about an appointment, go to the same person. Lucie Connock is Mr Berwin's private secretary and answers every enquiry herself, on 01225 696697.